A mid-sized Shenzhen freight forwarder
Focused on trans-Pacific and Europe ocean FCL and LCL, moving quoting, booking, documentation and settlement online with TMS — and making per-shipment margin visible in real time.
- Minutes
- Quote turnaround (was hours)
- Real time
- Per-shipment margin
- 70%
- Faster document handling
- 65%
- Fewer status calls
Challenge
Quotes circulated as spreadsheets and rate versions were frequently wrong. Documents moved through email and chat, so handoffs lost files. Per-shipment cost was only known after finance closed the month, meaning loss-making jobs were discovered after the fact. Customers called sales directly for status, interrupting the team dozens of times a day.
Solution
TMS holds versioned carrier and co-loader rates with one-click quotation. Booking, loading and documentation flow through the system with full history, and LCL cost allocates automatically by volume and weight. A customer lookup portal lets clients check progress with a B/L number.
The thing that actually solved our problem was seeing margin per shipment as it happens. We used to find out which jobs lost money a month later. Now sales sees gross margin while quoting and adjusts on their own.
Customer stories
A leading West Coast 3PL provider
Operating three warehouses in Los Angeles and New Jersey for 200+ clients, replacing an in-house system and heavy spreadsheet workflows with WMS, labeling and LTL.
A home goods cross-border brand
Running 30+ storefronts across Amazon, Shopify and Walmart, unifying orders and inventory through OMS with intelligent routing between East and West Coast warehouses.
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