A consumer electronics brand going global
Shipping 200k+ orders monthly, recovering overcharges and late-delivery refunds through freight audit while cutting support workload with TrackingEasy.
- 6.4%
- Lower freight cost
- 100%
- Line-level review (was sampling)
- 58%
- Fewer tracking tickets
- 3 days earlier
- Average exception detection
Challenge
Monthly freight spend was large and invoices ran to tens of thousands of lines, so finance could only sample — with no way to verify that negotiated discounts were actually applied. Support spent much of each day answering tracking questions, and problem shipments typically surfaced only when a negative review appeared.
Solution
The freight audit system now retrieves and parses carrier invoices line by line, comparing against contract rates to identify overcharges and automatically filing guaranteed-service refund claims. Shipments feed into TrackingEasy with exception rules configured and proactive buyer notifications enabled.
The audit found real money we should never have paid in the first month — honestly more than we expected. What matters more is that we can finally verify whether the discounts we negotiated actually took effect.
Customer stories
A leading West Coast 3PL provider
Operating three warehouses in Los Angeles and New Jersey for 200+ clients, replacing an in-house system and heavy spreadsheet workflows with WMS, labeling and LTL.
A home goods cross-border brand
Running 30+ storefronts across Amazon, Shopify and Walmart, unifying orders and inventory through OMS with intelligent routing between East and West Coast warehouses.
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